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Privacy Policy

Last updated: 28 July 2026

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1. Who we are


This website, www.curtainup.live (the "Site"), is operated by CurtainUp Limited ("CurtainUp", "we", "us" or "our"), a company registered in England and Wales (company number 16413632), with its registered office at 2 The Courtyard, Shoreham Road, Upper Beeding, Steyning, West Sussex, BN44 3TN, United Kingdom.

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We are committed to protecting your privacy and handling your personal data responsibly, in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

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This Privacy Policy explains what personal data we collect when you visit or interact with the Site, how we use it, who we share it with, and what rights you have. If you have any questions about this Privacy Policy or how we handle your personal data, please contact us using the details in Section 10 below.

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2. Personal data we collect
We may collect and process the following categories of personal data:

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  • Contact and enquiry data: such as your name, email address, phone number, company name, job title, and any other information you provide when you contact us, submit an enquiry, or request a consultation through a form on the Site.

  • Correspondence data: records of any communications between you and us, for example if you email us or complete a contact form.

  • Newsletter and marketing data: your email address and preferences if you subscribe to receive updates, insights, or marketing communications from us.

  • Technical and usage data: information collected automatically when you browse the Site, including your IP address, browser type and version, device type, operating system, referral source, pages visited, time spent on pages, and general location (derived from IP address).

  • Cookie data: information collected through cookies and similar tracking technologies (see Section 4 below).

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We do not knowingly collect any special category data (such as health, religious belief, or biometric data) through the Site, and we do not knowingly collect personal data from children.

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3. How and why we use your personal data


We use your personal data for the following purposes, and rely on the corresponding lawful bases under UK GDPR:

 

  • Responding to enquiries and providing information about our services: legitimate interests (to respond to your request), or steps taken at your request prior to entering into a contract.

  • Providing our advisory and consultancy services to clients: performance of a contract, or steps taken prior to entering into a contract.

  • Sending newsletters or marketing communications: consent (where required) or legitimate interests, in line with applicable marketing laws.

  • Improving and analysing performance of the Site: legitimate interests (to understand and improve how visitors use our Site)

  • Maintaining the security and proper functioning of the Site: legitimate interests.

  • Complying with our legal and regulatory obligations: legal obligation.

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You can withdraw consent for marketing communications at any time by clicking "unsubscribe" in any email we send, or by contacting us directly.

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4. Cookies and similar technologies


Our Site may use cookies and similar tracking technologies to distinguish you from other users, remember your preferences, and understand how the Site is used. This may include:

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  • Essential/strictly necessary cookies: required for the Site to function properly.

  • Analytics and performance cookies: such as Google Analytics, which help us understand how visitors interact with the Site (e.g. pages viewed, time on site, traffic sources). These are typically anonymised or pseudonymised.

  • Functionality cookies: used to remember choices you make on the Site.
     

Where required by law, we will ask for your consent before placing non-essential cookies via a cookie banner. You can control or delete cookies at any time through your browser settings; please note that disabling cookies may affect the functionality of the Site.

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5. Who we share your data with

We do not sell your personal data. We may share personal data with:
 

  • Service providers who help us operate the Site and our business, such as website hosting providers, email and newsletter platforms, cloud storage providers, and analytics providers (e.g. Google Analytics), acting on our instructions and under appropriate confidentiality and data protection terms.

  • Group companies and trusted partners: such as 7thSense and vetted integrators/specialists in our network, only where necessary to respond to your enquiry or deliver services you have requested, and only with appropriate safeguards in place.

  • Professional advisers such as our accountants, auditors, or lawyers, where necessary.

  • Regulators, law enforcement, or other third parties where we are required to do so by law, or to protect our rights, property, or safety, or that of others.
     

6. International data transfers

Some of our service providers (for example, analytics or hosting providers) may process data outside the UK or European Economic Area (EEA). Where this occurs, we ensure appropriate safeguards are in place, such as the UK International Data Transfer Agreement (IDTA), the EU Standard Contractual Clauses, or reliance on an adequacy decision, to ensure your data receives an equivalent level of protection.


7. Data retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements. Enquiry and correspondence data is typically retained for the duration of our relationship with you plus a reasonable period afterwards (generally up to 6 years), unless a longer retention period is required by law. Newsletter subscriber data is retained until you unsubscribe or request deletion.
 

8. Data security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. While we strive to protect your personal data, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

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9. Your rights


Under UK GDPR, you have the right to:
 

  • Access the personal data we hold about you;

  • Correspondence data: records of any communications between you and us, for example if you email us or complete a contact form. inaccurate or incomplete personal data;

  • Erasure of your personal data, in certain circumstances;

  • Restrict or object to our processing of your personal data;

  • Data portability, where applicable;

  • Withdraw consent at any time where processing is based on consent (e.g. marketing communications); and

  • Lodge a complaint with the UK Information Commissioner's Office (ICO) at www.ico.org.uk or by calling 0303 123 1113, if you believe your data protection rights have been infringed.
     

To exercise any of these rights, please contact us using the details below. We may need to verify your identity before responding to your request.

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10. Contact us


If you have any questions about this Privacy Policy or how we handle your personal data, please contact us at:
 

CurtainUp Limited
2 The Courtyard, Shoreham Road, Upper Beeding, Steyning,

West Sussex,

BN44 3TN,

United Kingdom


Email: info@curtainup.live

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11. Changes to this Privacy Policy


We may update this Privacy Policy from time to time to reflect changes in our practices or for legal or regulatory reasons. Any changes will be posted on this page with an updated "Last updated" date. We encourage you to review this page periodically.

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